System Reliability Jul 24, 2016

Two days after installation, the 12k unit quit working with a fan malfunction code. Efforts to contact Gree have been unsuccessful. The 9k unit continues to operate normally. Warranty/repair is a real issue.

Unit Woks Great But Concerned About The Lack Of Warranty Aug 01, 2016

It was easy to install and start up but in reading the manual no warranty is supplied unless the system is installed by a certified installer. The house was cold and it was Saturday so no option of contracting help. Gas furnaces are inherently reliable so probably not a problem but some warning may have changed my mind of self performing.

Works Great, Received On Time Feb 16, 2016

Hot showers all around. I wish this thing had a temperature indication (for my own curiosity). The big green digits on the front indicate the set point, not the temp and I can't find a way to change it.

Excellent Experience Oct 22, 2016

I placed the order with a knowledgeable sales rep who took the order on the phone. I gave the order, it shipped two days later, and it was received four days later. It was shipped in the best possible way. The unit was on its on skid and the whole assembly on a secondary skid all wrapped in plastic. One the top was banded a "cone" which prevented the unit from stacking. It was delivered by R & L delivery truck with a lift gate, and it was received without a dent or mark of... more

Rinnai Rl75 - 5.0 Gpm At 60° F Rise - 0.82 Ef - Gas Tankless Water Heater - Direct Vent Review Dec 12, 2016

I love this system. It's been installed in my house for almost two years now and have no problems at all and all the hot water I need. I would recommend this to anyone replacing a hot water unit. Originally, I had a tankless coil in the furnance and that required the furnace to run all year long. Now, I can shut off the furnace during the summer. Also, this product is energy star compliant which means a payback from uncle sam during tax time.